I recently participated in a training seminar called “Supervision for Success.” Participants were given a packet of articles to read – one of them, by Jim Clifton, was published by the Gallup Press (2011), and it was called “The Coming Jobs War.” The article was about workplace productivity.

A Gallup survey has determined that 28% of the American workforce is engaged, another 53% is not engaged and 19% are actively disengaged! As an owner or director, don’t you think these numbers
are scary?! Clifton’s article says that the 53% who are “not engaged” are not hostile or disruptive -- but they are just killing time with little or no concern for customers, productivity, waste, safety, or mission.

The 19% who are “actively disengaged” employees are there to dismantle and destroy your business. They exhaust managers, have more on-the-job accidents, they are sicker and miss more work days.

The 28% who are engaged are the best employees who cooperate to build the business. They are the creative force behind success in your business. They help create new customers and retain existing customers. Wouldn’t you like to have all your staff be in the 28%? If we increase employee engagement, we will increase customer engagement. In order to do this, we must focus on the strengths of our individual employees.

You, as the leader in your business, must develop the talent and skills of your staff. And the most critical component: Getting the right Lead Teacher/ Director! What do you do increase employee engagement? Email me at gina@pacenet.org - I would love to hear from you.